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Privacy Policy

Introduction


Smoke Signals ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with us, including when you visit our store, place an order over the phone, or utilize our delivery services.

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1. Information We Collect


We may collect the following types of information:

  • Personal Information: Name, phone number, delivery address, and email address, provided when placing an order or contacting us.

  • Transaction Information: Payment details, purchased items, and order history.

  • Technical Information: Information related to your phone calls, such as the time and duration, for service improvement purposes.

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2. How We Use Your Information


We use the information collected to:

  • Fulfill and deliver orders efficiently.

  • Communicate with you regarding your orders, inquiries, or promotions.

  • Improve our services and customer experience.

  • Comply with legal obligations and maintain the safety and security of our business operations.

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3. Sharing Your Information
We do not sell, rent, or share your personal information with third parties except in the following circumstances:

  • To trusted service providers who assist in processing payments or delivering orders, under strict confidentiality agreements.

  • If required by law or to comply with legal processes or enforce our rights.

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4. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

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5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or phone network is entirely secure, and we cannot guarantee absolute security.

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6. Your Rights
You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Request deletion of your personal information, subject to legal obligations.

To exercise these rights, please contact us using the details provided below.

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7. Minors
Our services are intended for individuals 21 years and older. We do not knowingly collect information from minors.

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8. Changes to this Privacy Policy
Smoke Signals reserves the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting in our store or on communication materials.

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9. Contact Us
For any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:

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Thank you for trusting Smoke Signals with your information. We value your privacy and are committed to safeguarding it.

Privacy Policy - the basics

Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy. 

 

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.

What to include in the Privacy Policy

Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors an customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much much more. 


To learn more about this, check out our article “Creating a Privacy Policy”.

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