Refund Policy

At Smoke Signals, we strive to provide high-quality products and excellent customer service. To maintain transparency and fairness, we ask our customers to follow these guidelines for refunds and exchanges:

Vape Products:
 

• Please test all vape products before leaving the store to ensure they function properly.

• Once you leave the store, we cannot verify the purchase of the unit from us or its condition at the time of sale, and refunds or exchanges will no longer be available.

Delivered Items:
 

• If your items are delivered, please inspect them before the delivery driver leaves.

• Verify both the quantity and quality of the items received. The driver will allow a reasonable amount of time for inspection. Refunds or exchanges will not be processed once the driver departs.

Glass Items:
 

• Carefully inspect all glass items for any damage before leaving the store.

• We cannot accept responsibility for damages occurring after the purchase due to mishandling or improper use.
   

Tobacco Products:
 

• Please check all tobacco products for accuracy and quality before leaving the store.

• Once the purchase is complete and you exit, we cannot accept returns or exchanges for tobacco items.
  
   

By following these guidelines, we can ensure smooth transactions and uphold the quality standards you expect from Smoke Signals. Thank you for your cooperation and understanding.
For any further inquiries, please contact us at (720) 472-2498 or email smokesignals0416@gmail.com.